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01. Can your hair be dyed/bleached?

If you or your clients need to change the hair color, we recommend our Ponytail Hair.

*NOTE: Chemical treatment will make your hair ineligible for the protection of our WARRANTY.


02. Can I return the hair if I am not satisfied with it?

If you or your clients are not satisfied with the hair after receiving and inspecting, you could send the hair back in its ORIGINAL CONDITION for a full refund.

If your or your clients' iGoddessHair suffers from any abnormal shedding, tangling or matting after installation, you could send the hair back for an exchange as long as it's eligible for our "After-Installation Warranty".


03. How do you accept payments?

Our website ( works with PayPal for processing payments.

Besides PayPal, we accept Western Union and MoneyGram. (If you like to pay with Western Union or MoneyGram, please contact us for the related information.)


04. How long does the shipping take? And How much is the shipping?

All orders will be shipped out in 24 hours (excluding weekends) through DHL express unless otherwise noted.

And no matter how many pieces you order, we charge the base cost shipping only, detail as below:


Shipping Fee

Arrival Time



3-4 Working Days



3-5 Working Days

Australia/New Zealand


3-5 Working Days



4-6 Working Days

*1 The shipping fee will be calculated at checkout.

*2 The shipping rates will be updated each month according to DHL's newest quotation.

*3 The policy "no matter how many pieces you order, we charge the base cost shipping only" is not applicable to the wholesale orders.

*4 Please DON'T leave PO, APO, or FPO box address as your shipping address, because DHL does not deliver to PO, APO, or FPO box.