We have 2 types of hair, we call them Ponytail Hair & Machine-Aligned Hair.
Our Ponytail Hair is the best hair in the hair market.
If you feel the Ponytail Hair is too costly, our Machine-Aligned Hair is the best alternate.
▪️ Isn't raw hair the best hair? >>
▪️ Why we name our hair "Ponytail Hair", "Machine-Aligned Hair"? >>
▪️ The details on the difference between our Ponytail Hair and Machine-Aligned Hair. >>
▪️ Why do the Ponytail Hair and Machine-Aligned Hair look almost the same from the video/picture?
30-day return policy
Unlike most hair sellers have an “all sales final” policy, we have a 30-day return policy, which means you have 30 days after receiving your items to request a return, no reason needed.
To be eligible for a return, your items must be in the same condition that you received them, unworn/unused, with tags, and in their original packaging.
To start a return, please contact us at firstname.lastname@example.org. (Items sent back to us without first requesting a return will not be accepted.)
We will issue a FULL REFUND to you within 24 hours of receiving your return.
▪️ To make the refund FULL, the shipping fee that we charged for sending the hair to you through DHL express will be refunded as well, even though that service was completed already.
▪️ The cost for shipping the items back to us is at your expense.
Exceptions / non-returnable items
The custom products (such as personalized wigs) cannot be returned. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Our Customers Say
"Out of all the hair vendors I have tried, your hair is the best. I have to be honest!"
"Facts I still have my hair from 4 years ago my curls are still curls dyed it about 3 times.... Now I'm about to order some more this time a short look for the summer!!"
"Their hair is the boom. I've been buying from them for five years now. I haven't had no problem with their hair. The first bundles I bought from them five years ago still looks and feels great."