OUR AFTER-USE GUARANTEE
Our Commitment
Doesn’t End
at Installation.
Confidence in our hair.
Support beyond installation.
Eligible hair categories
Warranty period
For verified abnormal shedding or tangling
After-Use Hair Guarantee
At iGoddess Hair, we believe that if a seller is truly confident in their hair quality, responsibility should extend into real wear—not stop the moment the product is installed.
That’s why, instead of relying on a standard “return only if unused” policy, we offer an After-Use Hair Guarantee.
Coverage
If your or your clients’ iGoddess Hair products—both Ponytail Hair and Machine-Aligned Hair—experience abnormal shedding or tangling after wearing, we will exchange the product free of charge once verified as defective.
Warranty Period
60 days from the delivery date.
Sixty days provides sufficient time for real wear and washing to reveal the true performance of the hair.
Not Covered
Hair that has been colored or chemically altered is not covered.
Chemical processing makes it difficult to distinguish a product issue from the effects of technique or materials.
How to File a Claim.
Please provide:
- Your order number
- Clear videos showing the issue
If the product is verified as defective, we will proceed with an exchange.
Exchange & Shipping Costs
- Choosing a higher-value replacement? You pay the price difference.
- You cover return shipping.
- We cover replacement shipping.
Need Help with a Warranty Claim?
Send your order number and clear videos of the issue. We’ll review your case and guide you through the exchange process.
Due to the time difference, please allow 12 hours for a response.