After-Use Hair Guarantee
The human hair industry is highly fragmented, and not every seller operates under the same standards. Over time, several recurring tactics have become common across the market.
— 1 —
Fullness Deception
Hair sent to creators for promotion — and shown in livestreams — often appears extremely full. However, regular customer shipments may arrive noticeably thinner, creating a clear “display sample vs. real shipment” gap.
— 2 —
Hair Source Deception
Hair may be advertised as virgin or raw, implying it is cut directly from donors. In reality, what gets shipped can be floor-collected hair that has been heavily reprocessed. With modern processing techniques, lower-quality hair can look and feel convincing at first.
— 3 —
Batch Manipulation
This tactic typically affects professional buyers such as resellers, salon owners, and stylists. Many receive excellent-quality hair at the beginning — especially on small orders — which quickly builds trust. Once bulk or repeat orders begin, some vendors quietly mix in lower-quality hair, assuming the decline will not be noticed across repeated purchases.
These are not rare “bad-luck” situations — they are patterns many buyers eventually encounter.
Fullness issues are often easy to identify the moment the hair arrives, and most sellers still accept returns as long as the hair is unused. While frustrating, the loss is usually limited.
The real damage comes from hair source deception and batch manipulation. With today’s processing techniques, even experienced buyers rarely have the ability to judge true hair quality by sight or touch alone. Real performance only reveals itself after several washes and real wear — when tangling, matting, and shedding begin. At that point, “return only if unused” policies stop protecting buyers and instead become a shield for the seller.
After-Use Hair Guarantee
At iGoddess Hair, we believe that if a seller is truly confident in their hair quality, responsibility should extend into real wear — not stop the moment the product is installed.
That’s why, instead of relying on a standard “return only if unused” policy, we offer an After-Use Hair Guarantee.
If your or your clients’ iGoddess Hair products (both Ponytail Hair and Machine-Aligned Hair) experience abnormal shedding or tangling after wearing, we will exchange the product free of charge.
Warranty Period
60 days from the delivery date.
Sixty days provides sufficient time for real wear and washing to reveal the true performance of the hair.
Not Covered
Hair that has been colored or chemically altered is not covered#1.
Coloring inevitably places stress on hair, and once chemical processing is involved, it becomes difficult to determine whether an issue is caused by the hair itself or by coloring technique or materials.
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#1 To evaluate how the hair takes color while keeping warranty coverage intact, we recommend performing a strand test before coloring the full product. For frequent color changes, Ponytail Hair is recommended. |
How to File a Claim
- Order number
- Clear videos showing the issue
If the product is verified as defective, we will proceed with an exchange#2. If a higher-value replacement is selected, the price difference will be your responsibility.
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#2 Shipping note: Return shipping to us is at your expense. We cover the shipping cost for sending the replacement item back to you. |
Need help with a warranty claim?
Send your order number and clear videos of the issue. We’ll review your case and guide you through the exchange process.
Due to the time difference, please allow 12 hours for response time.