FAQ

01. Can your hair be dyed/bleached?

If you need to change the hair color, we recommend our Ponytail Hair. (For the details on the difference between our Ponytail Hair and Machine-Aligned Hair, please Click Here.)

 

02. Can I return the hair if I am not satisfied with it?

Unlike most hair sellers have an “all sales final” policy, we have a 30-day return policy, which means you have 30 days after receiving your items to request a return, no reason needed.

To be eligible for a return, your items must be in the same condition that you received them, unworn/unused, with tags, and in their original packaging. For more information about our return policy, please Click Here.

 

03. Do you have sample pieces/sample packages?

We don't have hair pieces or packages specially for samples.

Please place your sample order on our website directly. And if you are not satisfied with the sample products after inspecting, you could send them back in their original condition for a FULL REFUND.

 

04. How do you accept payments?

We mainly work with PayPal for processing payments.

Besides PayPal, we accept Western Union and MoneyGram. (If you like to pay with Western Union or MoneyGram, please contact us for the related information.)

 

05. Do you guys make hair tags or hair wraps?

Yes, we do. Please contact us for more information if you are in need.

 

06. Do you offer stock photos without a watermark?

Yes, we do. Please click here to check the related information.


Truth & Lies About Hair

When it comes to the hair industry, it seems like there is always something new popping up. The latest trend has been raw hair...[Read More]

A lot of hair sellers claim that each bundle of their hair is from a single donor. It's highly probable that it's a false advertisement!... [Read More]

Theoretically, the higher the letter rating, the better quality the products are. So, 10A hair would be considered the “best” hair, correct?

But in reality, it is just a theory!... [Read More]

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