FAQ
01. How long does the shipping take?
All orders will be shipped within 24 hours, excluding weekends, by express shipping, except custom-made products, which require additional production time.
We charge a flat shipping rate, with no extra fee no matter how many items you order:
| Country/Area | Shipping Fee | Arrival Time |
|---|---|---|
| USA |
|
3–5 Working Days |
| Canada | $31.60 | 3–5 Working Days |
| Europe | $33.00 | 3–5 Working Days |
| Australia/New Zealand | $33.00 | 3–5 Working Days |
| Africa/Jamaica | $63.54 | 4–6 Working Days |
*1 To ensure our customers receive the most suitable shipping solutions, we continuously monitor the latest policies and quotations from the three major international couriers: DHL, UPS, and FedEx. As a result, shipping carriers and rates may be updated and adjusted at any time.
*2 The shipping fee will be calculated at checkout.
*3 Please do not use a PO, APO, or FPO box as your shipping address, as international express carriers do not deliver to these addresses.
02. Do you provide discounted prices if I get a bulk order?
At iGoddess Hair, we believe in keeping things simple, fair, and transparent. To stay focused on delivering consistent quality and to honor our loyal customers, we maintain a single price tier. The prices listed on our official website are the only prices we offer.
Unlike many other sellers, we do not run seasonal promotions such as Black Friday or Christmas sales. Instead, our pricing reflects the true value of our products year-round. We adjust prices only when our costs change, ensuring stability and fairness for all customers.
Occasionally, if we hold excess inventory of certain items, we may offer special deals, but these are the exception, not the rule.
This approach allows us to focus on what matters most: providing you with dependable products and service, without the distractions of fluctuating prices or short-term sales gimmicks.
03. Can your Machine-Aligned hair be dyed or bleached?
If you need to change the hair color, we always recommend our Ponytail Hair. Machine-Aligned hair does not take color as well as Ponytail Hair due to the Cuticle-Close Process.
04. Can I return the hair if I am not satisfied with it?
Unlike most hair sellers that have an “All Sales Final” policy, we offer an “After-Use Hair Guarantee.”
If your or your clients’ iGoddess Hair products, including both Ponytail Hair and Machine-Aligned Hair, experience abnormal shedding or tangling after wearing, we will exchange the product free of charge.
Learn more about the guarantee and eligibility requirements.
05. Do you have sample pieces or sample packages?
We do not offer hair pieces or packages specifically designated as samples.
Please place your sample order directly through our website. If you are not satisfied after inspecting the products, you may return them in their original condition for a full refund.
06. How do you accept payments?
We primarily use PayPal to process payments.
We also accept Western Union and MoneyGram. If you would like to use either of these payment methods, please contact us for the necessary details.
07. Do you make hair tags or hair wraps?
Yes, we do. Please contact us for more information.